Contact
Who you are dealing with
LetDesk is run by a small team in England. If something is wrong with your record, or you want to know how it handles your data, write to us and you will get a reply from a person.
Trading and legal details
- Trading name
- LetDesk
- Legal entity
- [LEGAL ENTITY NAME]
- Company number
- [COMPANY NUMBER], registered in England and Wales
- Registered office
- [REGISTERED OFFICE ADDRESS]
- VAT number
- [VAT NUMBER — or “not VAT registered”]
- ICO registration
- [ICO REGISTRATION NUMBER]
How to reach us
- General enquiries
- __CONTACT_EMAIL__
- Privacy and data requests
- __PRIVACY_EMAIL__
- Security reports
- __SECURITY_EMAIL__
We aim to reply within two working days. Data protection requests are answered within one month, as the law requires.
What we can help with
- your account, sign-in, or getting access back;
- importing a statement, or a payment that has not matched;
- a figure in your rent record that does not look right;
- exporting your records, or deleting your account;
- anything in the privacy notice or terms.
What we cannot help with
LetDesk keeps records; it does not advise. We cannot tell you whether a rent increase is valid, how to serve a notice, what you owe in tax, or what a court or tribunal will decide. For those questions you need a solicitor, an accountant or your local landlord association. See the terms for the full picture.
If you are a tenant
Your landlord controls the records they keep about you, so ask them first. If you have asked and you are not satisfied, write to __PRIVACY_EMAIL__ and we will help them respond.
Complaints
Tell us first and we will try to put it right. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.